Bookings and customers
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      2. I'm a school / Instructor : How to work with SkiBro?
      3. Bookings and customers

      How can I respond to a booking request quickly?

      To respond promptly to booking requests, follow these steps:

      For Ski Schools:

      1. Log in to the SkiBro Provider Portal: https://provider.skibro.net/.
      2. Go to the Bookings section.

      For Instructors and Guides:

      1. Log in to the Glide Guide app or online portal.
      2. Navigate to the Bookings section.

      Responding to Requests:

      • You’ll see options to Accept, Decline, or Offer Amendment for each request.
      • If you can’t accept the booking as requested, click Offer Amendment to propose an alternative time or date. This provides a much better experience for the customer.

      Additional Tips:

      • Use the SkiBro Chat: From the booking request, click the chat icon to communicate directly with the customer for clarifications or updates.
      • Update Your Availability: After responding to a booking request, ensure your availability calendar is accurate to avoid future conflicts.

      By responding quickly and proactively offering alternatives when needed, you’ll enhance the customer experience and maintain a strong acceptance rate.