Ensuring every customer has the best experience is our priority. However, we understand that sometimes things may not go as expected.
If any issues arise, it's essential to address them promptly with your ski school or instructor. They're committed to resolving any concerns and ensuring your satisfaction.
It's important to value the feedback provided by your instructor. While you may feel proficient in a skill, they might see areas for improvement that can contribute to your overall development. Sometimes, revisiting certain techniques or concepts is necessary for progress.
Instructors spend countless hours on the mountain, in various conditions, and many have gained experience working across the globe. Just like professionals in other fields, instructors undergo extensive training and certification to ensure they are qualified to teach you effectively on the mountain. Trusting their expertise and guidance can lead to significant growth in your skiing abilities.
If you find yourself dissatisfied after your lesson and wish to file a complaint, you can directly contact your ski school or instructor using the provided contact details on your confirmation.
Please note that refunds are determined by your provider. While SkiBro can support you and advocate on your behalf, the final decision rests with your ski school or instructor.
Should you need assistance with any issues, feel free to contact our customer service team at contact@skibro.com. We're here to help!