The offer is not suitable and I wish to decline.
We are sorry to hear that the proposed change does not align with your needs and you have decided to decline the offer. You can do this easily in your account section by selecting the booking and clicking on the decline button.
Alternatively, if only a minor aspect of the change does not meet your requirements, you can communicate with your provider via the message system of your account. After discussing the best options for you, the provider will be able to propose an alternative modification that you can then accept.
Your next steps are super easy!
1) Register Here for an account (use the same email address you made your booking with!)
then you can.......
2) Log in to your account using the password you created.
3) Your booking will sync to your new account 🤗
4) Review your new offer
5) Decline
(6) You can use the Chat in your inbox to communicate a different amendment offer.)
Having issues creating an account:
1) Do not allow the autofill - please fill out all your details, including your email address. (Try in an incognito window.)
2) A booking request does not mean you have already created a SkiBro account. Please create your account first and then log in.
3) If you did not receive a verification code, allow 5 minutes and then try logging in again using your email and password.
4) Please ensure you are using the same email you used when you made your booking.
If you have any questions your customer service team is on hand to assist.
If you decline your amendment offer, your payment will be automatically released back to your account. Please allow up-to 10 days for the funds to show.