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Help Center

Existing booking

Declines

Existing booking

Meeting Points

Where's my meeting point?

I can't find my instructor.

Can I start the lesson late?

Can my instructor meet me at my hotel?

Can you tell me the name of my instructor?

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Amending Bookings

I've booked the wrong lesson!

I've booked but entered the wrong details!

Can I add an additional participant to my lesson?

Can I change the time of my lesson?

Booking separately but want to be in the same group?

Can my kids be in the same group?

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Confirmation

Is my lesson confirmed?

What is a booking request?

When will my booking be accepted?

I haven't received my confirmation email

Money taken but lessons not confirmed.

I received an Amendment offer?

How can I accept my Amendment offer?

It's been more than 48 hours.

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Declines

Why was my lesson request declined?

How can I decline my amendment offer?

What happens to my payment now my booking has been declined?